• Energy Secretary regarding the quality and availability of electricity services in the state Pankaj Kumar Pal Hain an important review meeting on Tuesday. In this meeting North Bihar Power Distribution Company Limited (NBPDCL) Managing Director of Rahul Kumar Senior officials of the headquarters were present. Along with this, all regional assistants, junior, executive and superintendent engineers joined this meeting through video conferencing.
  • There will be no tolerance in power supply
  • The Energy Secretary directed the officials in clear terms that in every zone of the state Power cut, low voltage, transformer failure and wiring damage Problems like deep monitoring should be monitored. He said that the obstacles in the electricity system “Micro level” But be seen and no laxity should be taken in their solution.
  • He clearly said that, “Uninterrupted power supply to the people of the state is the top priority of the government.,
  • Negligence towards complaints is not tolerated
  • It was specially instructed in the meeting that Taking all assistant and junior engineer consumers’ calls seriously. Complaints like power cuts, low voltage and fuse Immediate prevention Should be done. If an officer takes apathy or negligence in the resolution of these complaints, then against him Strict disciplinary action Will be done
  • Fuse call system will have to make more effective
  • Mr. Pal said that Fuse call response system should be made transparent and fastSo that consumers do not have to complain again and again. He emphasized that the grievance redressal system should be made so that people Solve to the problem in the first complaint Be sure.
  • He also said that the regional engineers Timely action and follow -up system It should be worked on, so that consumers can get better experience.
  • Electrical restoration on priority in monsoon and disaster
  • Energy Secretary kept the upcoming monsoon season and possible natural disasters Keeping electricity restoration prepared in advance Gave instructions from They said that Tyro, storm, hailstorm or other disasters After restoration of power supply War -level work will be.
  • For this, he asked all the engineers that Strictly follow the fixed protocols and procedures of disaster managementSo that there is no delay in electricity restoration.
  • Action should also be taken on media reports
  • Mr. Pal also said that if in any area Information about power problem through newspapers or other media sources If you get it, then the department should not ignore it. Taking cognizance to the concerned authorities Ensuring restoration of power supply will have to be ensured.
  • He said that the department will have to work according to the expectations of the public and assure that the government takes their problems seriously.