Nestle’s CMD Narayanan said- took lessons from the Maggi case, good time for change in company

Nestle india CMD suresh narayanan news: Suresh Narayanan, Chairman and Managing Director of Nestle India (CMD) has said that the crisis is the best time to change a company. He shared the lesson learned from the Maggi crisis affecting the company a decade ago. He said that when there is any change in the atmosphere, the company should keep an eye on how much it is going to have an impact. Narayanan will retire at the end of this month after leading Nestle India for a decade and converting the company from existence crisis to a trading.

He said that when there is any change in the atmosphere, the company should keep an eye on how much it is going to have an impact. The company’s popular product Maggi was banned by Food Regulatory FSSAI in June 2015, as it found more lead than the acceptable limit.

ALSO READ: Central Government Alert on Sorting in TCS, IT Ministry is in contact with company

At that time, Narayanan, who was taking charge of Nestle Philippine Chairman and Chief Executive Officer (CEO), was immediately sent to India by the Swiss Food Multinational Company to deal with the crisis. He joined Nestle India as Managing Director (MD) on August 1, 2015 and Maggi was re -introduced in November 2015, five months after the ban was lifted.

When asked what lesson was learned from the Maggi crisis, he said, there is a very good time to change the crisis. You can remove all the things that are not fulfilling the purpose of value addition to the consumer, and can bring things that the consumer enhances for the consumer.

ALSO READ: Turki company Celibi will cover Boria-bed, Delhi High Court dismissed petition

Recalling his experience during the Maggi crisis, he said that the first 100 days were one of the biggest challenges of his career. He said, I came in a very difficult period in Nestle. Perhaps this was an existence crisis. This was one of the circumstances when Maggi was at the center of all the news in the business world of India.

Recalling this experience, Narayanan said, such a crisis is more than technical facts. In this, approach and perceptions matters. Our early reaction was more based on facts, while we underestimate that Maggi as a brand could have more impact on consumers.

Also Read: Unlike Narayan Murthy Infosys, company is sending health alert for working more than 9.15 hours

Narayanan said, I think we have learned a lesson that in case of any change in the atmosphere or situation, the company should keep assessing how much it will have an impact. According to him, the trust of the Maggi brand and the collective strength of its employees, partners, distributors, suppliers and consumers helped the company return with new enthusiasm. (Language)
Edited by: Chetan Gour