Recently a strange case was seen in Delhi. Actually, a person’s credit card expired but still he was billed by SBI card and the card was blacklisted due to non-payment of the bill. The person approached the consumer court. The court reprimanded the SBI card and asked the person to pay 2 lakhs.
The New Delhi District Consumer Disputes Redressal Forum, headed by Monica A. Srivastava, members Kiran Kaushal and Umesh Kumar Tyagi, directed the company to pay Rs 2 lakh to MJ Anthony, a former journalist, for “deficit in providing services”.
The forum noted that the company had blacklisted the former journalist in the CIBIL system of willful defaulters maintained by the RBI, which resulted in the refusal of any other bank to accept his application for a credit card. He had maintained a regular account with SBI Card for almost two decades.
The forum passed the order on May 20 on Anthony’s complaint seeking compensation, which claimed that he had requested the company to cancel and not renew his card before its expiry date in April 2016. .
“He did not use the card for any transaction after April 9, 2016 and destroyed the card as per rules,” said Anthony, adding that there was no payment due on the card at that time. In September, the complainant received a letter from the company regarding cancellation of his card, however, the company continued to send the bills related to the card, but ignored his e-mails.”